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Warranty Policy

 

WARRANTY POLICY

Hyde Expedition LLC ("Hyde") warranty obligations for the Hyde product you have just purchased (the "Product") are limited to the terms set forth in this document. Hyde warrants the Product against defects in workmanship for a period of 12 months from the date of original purchase ("Warranty Period") when the Product is purchased through our online store or an authorized reseller. If a defect arises and a valid claim is received by Hyde within the Warranty Period, at its option, Hyde will make efforts to repair the Product or exchange the Product with a functionally equivalent new product. Hyde warrants repaired Products and replacement products provided hereunder against defects in workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes Hyde's property. When a refund is given, the Product becomes Hyde's property.

When purchasing a Wingman from Hyde, the End User fully acknowledges that activities in which the Wingman may be used could be inherently dangerous and life threatening. The Hyde Wingman is not considered a life saving device and cannot guarantee the prevention of injury or death. 

Exclusions and Limitations

This warranty extends only to the original purchasers who acquire new product from Hyde, its subsidiaries, or its authorized resellers. Any product, part, or component must have been used according to Hyde’s published instructions. If these requirements are met, warranty coverage will be extended. Any misuse, abuse, or modification to the original product voids the warranty. Hyde does not warrant the performance of the product when used in combination with other than original Hyde product. The warranty does not apply to any non-Hyde product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions).

Hyde does not warrant:

  • normal wear & tear

  • the matching color, grain, texture, etc. of natural materials

  • the colorfastness or the matching of colors of materials, including an exact match to cuttings, samples, or to swatch cards

  • damage, marking, or staining of veneer surfaces due to contact with rubber or similar compounds; damage from sharp objects or imprinting from writing instruments, or prolonged exposure to direct sunlight

  • products exposed to extreme environmental conditions or that have been subject to improper storage

No Other Warranties

To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. Hyde specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Hyde cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No Hyde reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Damages Limitation

To the maximum extent permitted by law, Hyde is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with an Hyde product.

Consumer Protection

For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above ("consumer laws"), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, Hyde's liability is limited, at its sole option, to replacement or repair of the product.


In the event of a manufacturing quality issue during the warranty period of purchasing an Hyde product please notify us by sending your purchase invoice, a detailed description of any issues with your Hyde product, and high-quality photos (taken in adequate lighting) immediately to support@hydesportswear.com.